Data Protection Policy

Winfest Privacy Policy – Your Data Is Safe With Us

Find out how your personal information is collected, what it's used for, and how it's kept safe – all explained clearly here.

Last Updated: January 2026 Written in English SSL Secured

1Role & Scope

Winfest (winfest.ws) takes your privacy seriously. This Privacy Policy ("Policy") explains how Winfest collects, processes, stores, and protects your personal information.

This policy applies when you use the winfest.ws website, create an account, play games, or contact our support team. By using the site, you are considered to have accepted this Privacy Policy.

This entire policy has been written in plain language so it's easy to understand. If anything is unclear, feel free to ask our support team.

2What Data We Collect

Winfest collects various types of information from you. See the full details below:

Information You Provide Directly

When you create an account or fill out a form, you provide us with certain information directly:

  • Full Name & Date of Birth
  • Email address and mobile number
  • Home Address
  • National ID or passport number (for KYC verification)
  • Payment method details (bKash/Nagad/Rocket number)

Automatically Collected Information

Certain information is recorded automatically while you use the site:

Data Type What We Collect Why It's Needed
Device information Device model, operating system, browser For the site to display correctly
Log data IP address, login time, pages visited Security & Fraud Prevention
Transaction Information Deposit, withdrawal, and betting history Financial regulatory compliance
Usage Data Games played and session duration Improving your experience
Cookie Data Session tokens, preference settings Keeping you logged in

Information Received from Third Parties

In some cases, information may also be received from third parties, such as transaction confirmations from payment gateways or identity verification results from KYC providers.

Information You Provide
Encrypted
On Secure Servers
Kept Secure

3Purpose of Data Use

Winfest uses your information only for specific, legitimate purposes. Your data is never used for unknown or unrelated activities. The primary purposes are:

  • Account Management: Login, identity verification, and account security.
  • Payment Processing: Processing deposits and withdrawals securely.
  • Customer Support: Addressing your questions and resolving any complaints.
  • Legal Obligations: Complying with AML (Anti-Money Laundering) and KYC regulations.
  • Security: Preventing fraud, scams, and unauthorized access.
  • Experience Improvement: Improving platform performance and features.
  • Contact: Sending important updates, security alerts, and promotional offers (subject to your consent).

You can unsubscribe from promotional emails or SMS at any time, or contact support to opt out.

4Data Sharing & Disclosure Policy

Winfest never sells your personal information to third parties. However, your data may be shared in certain specific circumstances:

  • Payment Processors: Necessary information is shared with payment providers like bKash, Nagad, and Rocket to process your transactions.
  • Identity Verification Services: With licensed third parties for KYC verification purposes.
  • Legal Authorities: In response to a court order or a legitimate request from a regulatory authority.
  • Technology Partners: Cloud or hosting services required to operate the site, covered under strict confidentiality agreements.

Outside of the above, your information will not be shared under any other circumstances without your explicit consent.

5Cookies & Tracking Technologies

Winfest uses cookies and similar technologies on its website. Cookies are small text files stored in your browser.

Cookie type Purpose Can It Be Disabled?
Essential Login sessions, security tokens – required for the site to function No (essential)
Analytics To understand page visits and usage patterns Yes
Personalization Remembering your preferences and language settings Yes

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain site functionality.

6How Long Your Data Is Retained

Winfest only retains your data for as long as necessary. The specific retention periods are outlined below:

  • Account information: For the duration your account is active and at least 5 years after closure.
  • Financial transactions: At least 5 years, in accordance with AML regulations.
  • KYC documents: 5–7 years, as required by legal obligations.
  • Support Conversations: Up to 3 years.
  • Log data: Up to 12 months.

Once the retention period expires, your data is either securely deleted or anonymised — with only the necessary institutional records kept.

7Your Rights

Winfest respects your data rights. You have the following rights:

Right to Access

You may request details on what personal information we hold about you.

Right to Rectification

You can request corrections to any inaccurate or incomplete information.

Right to Erasure

You may request deletion of your data unless we are required to retain it by law.

Right to restrict processing

You can request that processing of your data be restricted under certain circumstances.

Right to Portability

You can request a copy of your data in a commonly used format.

Right to Object

You can object to your data being used for marketing or profiling purposes.

To exercise any of your rights, support@winfest.ws-. We will respond within 30 days of receiving your request.

8Children's Privacy

Winfest strictly does not serve anyone under the age of 18. We do not knowingly collect personal information from minors.

If we discover that a minor has created an account, that account will be immediately suspended and all collected data will be deleted.

If you believe a minor is using Winfest, please notify our support team.

9Security Measures

Winfest uses industry-standard technology and processes to protect your information. Our security layers include:

  • TLS/SSL encryption: All data transmissions are secured with 256-bit encryption.
  • Two-factor authentication (2FA): For an extra layer of account security.
  • Firewall & DDoS protection: Protecting servers from cyberattacks.
  • Regular Security Audits: Routine penetration testing conducted by independent experts.
  • Encrypted database: Stored data is also kept in encrypted form.
  • Access Controls: Only authorised staff can access specific data.

Please note – no one can guarantee 100% security on the internet. If you notice any suspicious activity, contact support immediately.

10Privacy Policy updates

Winfest may update this Privacy Policy as needed. For significant changes, users will be notified via email or an on-site notification.

Continued use of the site after an updated policy has been published will be considered your acceptance of the new terms. We recommend checking this page regularly. The "Last Updated" date is displayed at the top of the page.

11Contact Us

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please contact us:

Email: support@winfest.ws
Response Time: We typically respond within 2–3 business days.
Support Hours: 24 hours a day, 7 days a week.

For more information, please visit our Help Center Visit the page. For detailed rules regarding your personal data rights, Terms & Conditions Read.

Why Your Data Is Safe at Winfest

The Highest Standards — in Both Technology and Policy

256-Bit SSL Encryption

All data transmissions are protected with industry-leading encryption. No third party can intercept or read your data in transit.

Data is never sold

Winfest never sells your personal data to third parties. This is a core principle we stand by.

Restricted access controls

Only authorized staff can access your data, and all access is logged.

Regular Security Audits

Independent experts conduct regular system audits. Any vulnerabilities found are addressed immediately.

Two-Factor Authentication

With 2FA enabled, logging in requires more than just your password — a verification code will also be sent to your mobile.

Automatic data deletion

Data is automatically deleted once the retention period expires. Outdated information is never kept without reason.

🔐

Your Data Is Safe — Play With Peace of Mind

Your privacy is protected at Winfest. Open an account today and join Bangladesh's trusted gaming platform.

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